Terms & conditions / privacy policy

Pricing

Form’s pricing is set based on the current status quo with regard to design, prototyping and production costs. Our aim is to keep prices fair and accessible to all. Any changes to Form’s pricing will be a direct result of increases in these areas and/or of substantial increase in inflation. Form reserves the right to change prices without notice.

Payment policy & methods

Form offers a secure online payment platform through Stripe. This may change and additional payment methods might be added. In the event the payment methods are not suitable for an individual or company’s needs, Form can be contacted to discuss other methods of payment if bulk orders are required. Except in specific, agreed cases, payment for all orders will be required at checkout, and/or prior to shipping.

Shipping policy / timelines

Form aims to ship orders with 24 hours of order placement. Delivery times are as follows:

UK – Next day

Europe – 3-5 working days

US – 5-7 working days

Asia – 5-7 working days

Shipping will be paid for by the buyer in the amount shown at checkout at the time of purchase. If an item is lost during shipping, Form will send a replacement at no extra cost. In the unlikely event that an item is damaged during shipping, Form will not be held responsible.

Products

Form sells products designed for bikefitting / biomechanical correction. These products should ideally be fitted by a qualified and experienced bikefitter. In the event of a product being fitted incorrectly or counter-productively by either a bikefitter or by the rider themselves, Form is not liable for any injury resulting from such fitment.

Guarantee

Form offers a 1 year guarantee / free replacement on all products. If a product breaks or has to be replaced due to excessive wear during the 12 months after purchase, Form will replace that product at no extra cost. In the unlikely event that a product is faulty Form undertakes to replace the faulty one with an identical product at no extra cost.

Intellectual property

All wording on this site as well as the aesthetic aspects of the site and the products sold through it, remain the intellectual property of Form.

Termination

Form reserves the right to terminate any individual or company’s access to the Form site, without any advance notice.

Right to change terms & conditions

Form reserves the right to change their terms & conditions without written notice.

“Your statutory rights are not affected”

Returns policy

Form will refund any customer who is not happy with their product, if it of unsatisfactory quality, unfit for their purpose or not as described, within 30 days from the date they purchased it. The customer is liable for the shipping costs to return an item.

Privacy policy / statement

Any private or personal information we take or have of yours will be retained solely by Form and will not handed to any third party for marketing or other purposes. Form will not send you with marketing emails unless we have your explicit consent.